Shipping policy
Shipping Policy
Thank you for shopping with us. Below you will find the details of our shipping process, timelines, and policies.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–2 business days
- Free shipping for orders over $99, typically arrives within 3-5 business days.
Please note that delivery times are estimates and may vary due to external factors such as carrier delays or weather conditions.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Shipping Delays
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances. We are not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping information provided at checkout.
Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
We are not liable for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact our support team at Flavourade@outlook.com.
This shipping policy is subject to change at any time without prior notice.